Our Return Policy
At Aquenvo, we want you to love what you order. If something isn’t right, you can request a return within 7 days of delivery, subject to the conditions below.
Conditions for Return
To be eligible for a return, items must be:
- Unused, unwashed, and unworn, with all original tags attached
- Returned in their original packaging
- Free from stains, odours, or signs of alteration
Items that do not meet these conditions may not be accepted, and will be sent back to you.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Innerwear and lingerie, for hygiene reasons
- Items marked as “Final Sale” or purchased during clearance sales
- Products damaged due to misuse after delivery
How to Initiate a Return
To request a return, please write to us at returns@aquenvo.com with your order number and the reason for return. Our team will confirm your return request and share the next steps, including pickup or drop-off details where applicable.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–7 business days. For cash-on-delivery orders, refunds are issued via bank transfer or UPI; you may be asked to share your bank details for this purpose.
Shipping charges paid at the time of order, if any, are non-refundable unless the return is due to our error (e.g. a wrong or defective item).
Exchanges
If you’d like a different size or colour, you can request an exchange instead of a refund, subject to stock availability. Exchange requests follow the same process and timelines as returns.
Return Shipping
Where reverse pickup is available at your location, we will arrange for the item to be collected from your address at no extra cost. If reverse pickup is not available, you will need to self-ship the item to the return address we provide, and we recommend using a trackable courier service.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at returns@aquenvo.com within 48 hours of delivery, along with photos of the product and packaging. We will arrange a free replacement or a full refund, including any shipping charges paid.
Contact Us
For any questions about your return or refund, reach out to us at returns@aquenvo.com or through the contact form on our Contact Us page.